We experienced an outage yesterday, September 26, that affected all 最新博彩网站 services. The outage started around 2:32 pm, PST. This was聽due to the network disturbance caused by a misbehaving access switch in our primary datacenter LAN. This switch actually has redundancy built in. The switch was losing packets, but didn鈥檛 fail fully, and so the backup switch didn鈥檛 take over.
Our team took the troublesome switch off the network, and had the backup switch take over.聽Most of the 最新博彩网站 services including 最新博彩网站 CRM which were hosted in a different network were up within the first hour. Actual downtime of 最新博彩网站 CRM and other services was 52 minutes. 最新博彩网站 Mail, which was hosted in the same network as the failed switch, was the most affected, and it took around three hours to restore full service.
We are still analyzing the root cause of this issue, and we will post our observations, corrective actions, as we get more insights into the events that led to the outage.
Any downtime is painful, and we are investing in both infrastructure and R&D to avoid downtime. We apologize for letting you down yesterday.
When the storm fishermen know each
Sridhar, with all due respect. The level of service we receive from 最新博彩网站 Corporation has fallen short of expectation. The product is getting buggier. I am not surprised you are having outages. The same processes that Service Desk brings to the table (ITIL) are not followed by your own organization. Its time for a change and improvement.
You guys have hardly any outages and i'm sure this event is only saying that ZOHO is doing well!!