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Businesses areÌýalwaysÌýfinding different ways toÌýapproachÌýthe market, reach out toÌýcustomers, monitor the capacity and function of their teams and, most importantly, adapt toÌýever-changing conditions. Keeping this in mind, we at ×îв©²ÊÍøÕ¾ are working rigorously to assist you with the right set of tools that can help you cope with this challenge.

Appreciating your customers and employees and empathizing with their needs and concerns is always a priority in business. But truly valuing customers is about more than offering them the right service at the right time; it's about providing a satisfying customer experienceÌýat every touchpoint, all the way from sales toÌýsupport.

With ×îв©²ÊÍøÕ¾ CRM Plus, you can provide aÌýconsistent and comprehensive customer experienceÌýfromÌýthe comfort of your home. Here's how:

Streamline the work of your remote teamsÌý

While working remotely, establishingÌýroles and responsibilitiesÌýfor each person in your organization isÌýpivotalÌýforÌýsuccess. If each team pulls in a different direction, itÌýbecomesÌýhardÌýto follow up andÌýkeep everyone in the loop.This may directly affect the experience of your customer.

Using ×îв©²ÊÍøÕ¾ CRM Plus,Ìýbreak down your intricate projects into small and effective tasks and assignÌýthem to specific membersÌýofÌýyour organization. Set due dates, reminders and priorities for each task andÌýmonitor the performance of your remote teams from wherever you are.

Simplify the work of your sales, marketing and support teams by converting complex and mundane tasks into efficient workflows usingÌýBlueprint in Projects. Let's say you want to initiate a refund process for customers who made orders before a certain date; manually tracking down each individual order could be incredibly tedious, but by using an easy drag and drop option in Blueprint you can create a workflow that will complete the task for you. This reduces the overall time spent performing tasks while ensuring that your remote teams do not miss out on any important steps.

UsingÌýGantt charts,Ìýyou canÌýstay notifiedÌýabout critical tasks,Ìýtheir dependenciesÌýandÌýany deviations between your planned and actual progress.

EnableÌýself-service for your customers

Some customers are bound to have an infinite number of questions for you, more so in hectic times. Answering all of their questions might not be easy if you don't have enough support agents at hand. But, you can create a space on your website that contains answers to your most frequently asked questions so that your customers can get the information they need, even if no one is on the clock.

Using the in-app self-service feature (ASAP) in Desk, your customers can find answers to their questions from the dedicated knowledge base (customizable) on your website. Make website visits more valuable for your customers by engaging them with the relevant, contextual content they are looking for. By taking such proactive measures, you both improve your interactions with your customers while also reducing the workload on your support teams.

Templates in CRMÌý

E-mail is the ultimate business tool for communicating with your customers under every scenario. However, not all emails generate likes among customers; you need the right context with the right template. Templates become all the more important when communicating with a prospect because it sets the tone for your brand, makes your content look more attractive, and helps ensure a consistently high-quality experience for every recipient.

Let's say a prospect signs up for yourÌýupcomingÌýwebinar. Sending an empathic email that thanks them for signing up and giving themÌýthe gistÌýofÌýyour webinarÌýcanÌýproject the right imageÌýfor your business.ÌýYou canÌýbuildÌýyour ownÌýtemplateÌýby dragging and dropping features,ÌýorÌýtailor a pre-built one to your taste.ÌýYour sales teamÌýdoesn't need toÌýspendÌýtimeÌýwriting the same email over and over again;Ìýjust set upÌýa workflow rule that triggers sending the email as soon as specific criteriaÌýareÌýsatisfied.

Provide solutions throughÌýlive chat

Your prospects and customers want to engage with you on your website more than any other traditional support channel. Enhancing your online assistance capability isÌýimperative for creating the right impression among your customers. ×îв©²ÊÍøÕ¾ CRM Plus helps you doÌýboth.

SalesIQ helps you track your website visitor's footprints and engage them with proactive, contextual live chat. Let visitors pick the agent they want to chat with, or route them automatically to the right person. And cater to more customers by replying to their questions in their native language- the automatic language translation feature in SalesIQ helps you do exactly that.

TheÌýscreen sharing featureÌýletsÌýcustomersÌýshareÌýtheir screen with you so that you can provide them with real-time solutionsÌýand guidance forÌýusingÌýyour products.

Monitor your social media platforms in real time

The key to buildingÌýyour social media presenceÌýisÌýby engaging your leads and customers with pertinent content. Coupled with and providingÌýonline supportÌýyou'll build a positiveÌýexperience for your customersÌýthatÌýalso increases your brand's reputation.

By using our social media management tool in CRM Plus, you'll never miss an opportunity to engage. Get instant notifications about action on Twitter, Facebook, Instagram and LinkedIn with aÌýlistening dashboard that tracks reviews, mentions and keywordsÌýyou can replyÌýtoÌýinstantaneously. ConvertÌýpublic conversations into private ones by using the direct messageÌýfeature.ÌýAnd with the live stream feature, you can haveÌýmeaningful, personalized conversations with everyone that interacts with your brand.Ìý×îв©²ÊÍøÕ¾ Social gives you contextualizedÌýinformation about each person--Ìýdetails about previous interactions,Ìýtheir social handles, andÌýdemographic information.

Stay connected to your leads by bringing Telephony to your workspace

While tracking leads might not be top of mind for your business, staying close to potential customers can make a crucial difference to your success. Lending a helping hand by letting your leads know that you are available for assistance can create a positive effect among your clientele and foster a healthy and ongoing relationship.

Using ×îв©²ÊÍøÕ¾ CRM Plus,ÌýeffortlesslyÌýmanage callsÌýby integrating your PBX system with the CRM service. With theÌýCall option availableÌýnext to the phone number in the customer contact window, dialing calls isÌýsimple for your sales teams--just a click.ÌýGetÌýcontextualÌýinformationÌýwhile handling customer callsÌýwith access toÌýcustomer detailsÌýthat give youÌýa holistic view of your customers, regardless of where you, or they, are.

Interact with your remote working teams instantly

Physical separation canÌýseemÌýa barrierÌýtoÌýeffective communicationÌýinsideÌýyour business. This barrier canÌýonlyÌýbe brokenÌýwhen your sales, marketing and support teamsÌýcanÌýeffectivelyÌýcommunicate with one anotherÌýand join forces to perform tasks.

Bridge the gap between your customer facing teams with theÌýchat roomsÌýfeature in Projects.ÌýNow,Ìýemployees working remotelyÌýcanÌýsynchronouslyÌýcollaborate.You can initiate chats with one person or a group,ÌýandÌýdiscuss important topics related to your project.

Or, just integrate ×îв©²ÊÍøÕ¾ CRM Plus with ×îв©²ÊÍøÕ¾ Cliq or ×îв©²ÊÍøÕ¾ Meeting.ÌýThese collaboration platforms offer options forÌývideo callsÌýandÌýgroup chats,Ìýand allowÌýyouÌýto conductÌýwebinarsÌýfor your customers.ÌýYou can also foster teamwork with regular online meetings where peopleÌýcanÌýpresent and collaborate.

Connect to ×îв©²ÊÍøÕ¾ CRM Plus from wherever you areÌý

Take your business with you while going remote. All you need is an internet connection and access to the ×îв©²ÊÍøÕ¾ CRM Plus application from any of the devices: PC, iOS, or Android smartphone. You will be up and running in no time.

Gain control over your business by selecting who gets to view what with the Admin Panel. Give your sales, marketing and support teams a holistic picture of the customer.

Add proactive steps to your business while going remoteÌý

It's always important for your organization to ensure the safety of your customers and employees while adapting to new conditions. Taking proactive measures such as enhancing your support resources, providing rapid responses to customer questions, and engaging your customers across multiple touchpoints (email, live chat, surveys, social media) can help ensure the longevity of your business.

According toÌý, "Brands that take proactive steps to comfort customers and protect their safety and financial confidence will earn strong reputational benefits during a volatile time"

Providing a comprehensive customer experience while working remotely can be achievable and efficient, but only if you have the right tool. You need a product that touches all aspects of the customer journey, that aligns and simplifies the work of your customer facing teams, and allows you to stay connected to your business even while working remotely. You needÌý×îв©²ÊÍøÕ¾ CRM Plus.

We hope thatÌýlearning aboutÌýthese exciting featuresÌýinÌýCRM Plus willÌýenhance your productivity in remote working conditions.ÌýIf you have any questions,Ìýreach out toÌýus in the comments below. We would be more than happy to help.