Often, whilewondering what, how, or even when to do something, we wish someone would just TELL us the answer. Zia has those answers, at least for your CRM.Zia spent the last year learningwhat activities and patternsgovern a sale andshe’s even learned how to talk. Now,Zia canhelp you at every step of your sales process.
Zia listens to your customers.
A sales rep gets in contact with lots of people, but eachone, nevertheless, deserves a personalized response.Deals can be lost simply becausea rep was inconsiderate toa prospect’s feelings. Now,with Zia’s email sentiment analysis feature,you cantalk to your clients with fewer worries in the back of your mind. Ziagoes through the content of your emails to pinpoint the mood or tone of your customer.Shelearns tounderstand your business lingo—even sarcasm—as youupload emails and snippets of content that she can learn from.Negative or positive emailscan be usedto filter out your angry or happy customers.
Choose which leads and deals to focus on.
Some records need more attention than others, especially if they’re about to close or be lost. Zia calculates the probable win-lose outcome of the leads and deals in your database.These predictions are expressed as a percentage, which is calculated from past win behavior, your sales cycle, and the activities associatedwith a record that change with customer responsiveness. If a customer hasn’t replied to your email, your percentage drops.Have a lead boasting about your company on social media? Guess whose probability just shot up. With these predictions,you canstopleads from slipping awayand close the deal when the time is right.
Get forecasts of trends and anomalies for absolutelyany activity.
Numerous variables make up your business (the number of calls made that week, your annual revenue, etc.), and the performance of each influences your sales. Zia keeps track of it all.Set trend forecasts forthese factorsand compare this projection against your actual results. Ziawill even spot anomalies when things get off track, such as a dip or rise in the number of emails actuallyopened, calls made, or deals closed. You don’t have to wait for your monthly report to know wherethings went wrong. The sales and sales trend dashboards show you past, real-time, and future data so you can plan ahead for these anomalies or prep your team to brace the upcoming trend forecast.
Repetition is a thing of the past.
You performa plethora of activities every day. Your mouse scrolls the same path, repeating the same workflow;you could do it in your sleep, or, better yet, you could stop doing italtogether. Zia studies your CRM usage pattern and converts your daily routine intomacros.Macrosturnaseries of actions into buttons, soyoucan automate daily activities. Zia also monitors your automation process as a whole to prevent you from making repetitive mistakes, like sending the same email more than once to the same customer (oops!). She’llnotify you before the workflow is triggered and the mistake is made. She also notifies you before you accidentally spam a customer,like if a customer is about to receive both an “are you happy with a service” anda“here’s a new service” email on the same day, because the contact has been listed in two workflows.
Alert! It’s the best time to close that deal!
We’re not joking…or at least Zia isn’t.
Set up reminders so that you get notifications when your customer or prospectis most likelytorespond.Zia calculates these timeframesby carefully monitoring when customers interact with your brand, such aswhen they open emails or reach out to you on social media. ²վ CRM users have already experienced an11% increase in calls attended when they use Zia’s suggested time frames. You can now also prioritize your activities by their best time suggestions, so youdon’t miss opportunities.
Fill the gaps in your data.
It’s easy to have incomplete data likea missing phone numberoran incorrect email address. Maybe the sales rep forgot to collect it, or a customer changed their mailing address, forgot to tell you, and now their invoices are piling up. Bad data ruins sales and the relationships you’ve been building with your customers. Keep your data up to date with Zia’s tool. Zia scans your data to find thegaps andcloses them with accurateinformation. Use the tool when you’re adding new data to see if you’re filling in the right details. Since the information is from verified sources, you’ll never have to worry about losing a contact’s email address again.
Using ²վ CRM is as simple as talking.
On a call with your customer and need some statsASAP?Too busy to add new events?Can’t remember to add reminders? Whether you’re at your desk orin the field, simply chatwithor call Zia about any data in your CRM and she’ll help you out.Zia Voice is a new feature that turns Zia into the first conversational assistant for sales reps.
The next time you need some stats, to create a new report, keep track of your targets or simply have a conversation – ask Zia
Learn how you can talk to Zia.
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